What matters most when hotels, restaurants and bars take cards
Tips
Adding tips after authorization needs the right terminal and settings.
Pre-authorizations
Hotels and bars hold an amount, then adjust it. Done badly, holds frustrate guests.
Seasonality
Big seasonal swings can trigger reviews if your processor isn’t expecting them.
A payment setup that fits
How we usually set up hotels, restaurants and bars. Your consultant tailors it to how you actually sell.
- 1
Tip adjust and pay-at-table
Terminals that handle tips the way your staff work.
- 2
Incremental authorizations
Raise a hold as a stay or tab grows instead of placing new holds.
- 3
No-show and deposit terms
Cards on file, with clear no-show policies.
What you’ll need to apply
Have these ready and your application moves faster. Your consultant confirms the exact list for the processor you’re matched with.
- Government ID for every owner with 25% or more
- Voided business check or bank letter
- Your most recent processing statement, so we can compare pricing
- Business registration and EIN letter
What can slow down approval
- Business information that doesn’t match public records
- Owner identity checks that can’t be completed
We review your website, policies and statements against these before anything is submitted.
Keeping the account healthy after approval
Getting approved is half the job. These habits keep your account in good standing, and our platform tracks the numbers behind them for you.
- Tell your processor about seasonal peaks
- Release unused holds promptly
- Show no-show policies at booking
Hospitality: common questions
How do we handle tips?
With terminals that support tip adjustment or pay-at-table.
Why do guests complain about holds?
Large or duplicate pre-authorizations tie up their money. Incremental authorizations fix most of it.
Can we charge no-show fees?
Yes, if guests agreed to the policy when booking.
What happens after I switch?
We keep reviewing your statements and tell you when fees creep up, so your savings stay saved.